This post was published 4 years 8 months 27 days ago. Therefore, it may well be out of date. Do not reply on the contents of this post being accurate. Recently, my MacBook has been playing up a little. A few minutes after boot-up the fan revs up to 6500+ RPM and stays there regardless of the load on the CPU.
I Googled it and found a few people reporting the same issue but couldn’t find an authoritative solution so, yesterday, I popped into my nearest Apple store to discuss it with one of their geniuses (or is it genii) at the Genius Bar.
Great experience #1
The genius spent 10 minutes checking my MacBook after which he said they’d need to order a part and would call me to advise when it was in. Cool.
Great experience #2
During the 10 minutes of fan testing I mentioned, that the housing top case (where you rest your wrists) had suffered some minor damage and I asked how I could get this repaired. ‘No worries’, was the reply, ‘we’ll get that done too’. Great.
Great experience #3
Today, I got a call from the store asking me to take in my MacBook, which I did. I signed the paperwork, left my MacBook with them and went for a coffee. It was only then that I looked at the paperwork, and I read the following which was printed on the form… “PROPOSED SOLUTION: … top case has slight damage as well, very decent bloke made an honest mistake and we’ve done a lot more for people who deserve a lot less. So replace top case also”. Bloody fantastic!
The morals of this story:
Be nice – you never know when someone might be nice back. (For the record, I was just behaving as I would normally, nothing special).
Apple provides an all round excellent customer experience – not just with their products but with their service too. Absolutely first rate if you ask me.